Contact Us
Got a question about how we rank real money casinos, spotted something that needs updating, or just want to flag an issue with a site we've covered? We read every message that comes in, and this page explains the best way to reach us and what we can (and can't) help with.
How to reach the Real Money Casinos in the US team
The quickest way to contact us is by email at [email protected]. We aim to acknowledge enquiries within a couple of business days, though response times can stretch during busier periods. Please include as much detail as possible — the casino name, the page you were reading, and a description of the issue — so we can look into it properly the first time round.
What we can help with
- Corrections or updates to a casino review, bonus offer, or comparison table
- Questions about how our editorial ratings and rankings are put together
- Feedback on your own experience with an operator we've reviewed, positive or negative
- General queries about content on the site, including our responsible gambling resources and terms and conditions
- Reports of broken links, outdated information, or technical issues with the site itself
What we can't do
We're an independent review and comparison publisher, not a casino operator, payment processor, or licensing authority. That means we can't:
- Process deposits, withdrawals, or account verification on behalf of any casino
- Resolve disputes over a specific bet, bonus, or account balance — that has to go through the casino's own customer support team, or the licensing body that oversees them
- Guarantee a refund, bonus, or outcome of any kind
- Offer legal, financial, or gambling advice tailored to your personal situation
If your enquiry relates to a live account issue — a delayed withdrawal, a disputed bonus, or a locked account — you'll get a faster answer by contacting the casino directly through the support channel listed on its own site, since account details and transaction history sit with the operator, not with us.
Why we ask for detail
When you flag something about one of the casinos featured on easydex.net — say, a change to a welcome offer, a shift in accepted payment methods, or a licensing update — the more specific the message, the faster we can verify it and correct the page if needed. Screenshots, dates, and the exact wording you saw are all useful. We fact-check the information behind our rankings and offer listings regularly, but operator terms do change, and reader reports help us catch updates sooner.
Before you get in touch about a bonus or offer
A lot of the messages we receive are about bonus terms — wagering requirements, expiry dates, game restrictions, or maximum withdrawal caps tied to a welcome offer. These conditions sit with the casino, not with us, and they can vary by state and change without notice. Before reaching out to us about a specific offer, it's worth checking the operator's own bonus terms page first, since that's where the current, binding conditions are published. If something on our site doesn't match what you're seeing on the casino's own page, let us know and we'll review it.
If you're concerned about your gambling
If you've contacted us because gambling has started to feel like a problem rather than entertainment, please don't wait on an email reply. Our responsible gambling page has practical information on setting deposit and time limits, self-exclusion programmes, and where to find state and national support services. These resources are available regardless of which casino you've been using.
More about how we work
If you'd like to understand more about who's behind easydex.net, how we approach reviews, and what informs our rankings, our About Us page covers that in more detail. It's worth a read if you're wondering why a particular operator appears where it does, or how we weigh licensing, banking options, and game selection against each other.